How to reach us.
Eight inboxes, each routed to a person who actually reads it. Use the right one and you'll get a faster answer.
Account questions, booking issues, refunds, technical problems. Include your booking ID if relevant.
Reports of reader misconduct, fear-selling, mid-session upsells, or anything that doesn't match our ethics code. We take these seriously.
Acute safety concerns about a session or interaction. For imminent danger, contact your local emergency services first.
Questions about the reader application process. To apply, use /become-a-reader · email is for follow-ups only.
Journalists, podcasters, and editors. Include your outlet, your deadline, and what you're looking for.
Business partnerships, integrations, B2B inquiries. Not for affiliate program inquiries · those go via /affiliates.
Data subject access requests (DSARs), deletion requests, and any privacy-related questions. We follow GDPR/CCPA timelines.
Legal notices, takedown requests, regulatory inquiries. Includes DMCA · we honour valid takedowns.
Use the in-session help button
If something goes wrong during a session · the reader doesn't show, the video drops, an ethics concern surfaces · use the help button in the session room. It pages an on-call human within minutes during business hours.