Reporting an ethics concern

What counts

Anything that violates the BookTarot ethics code at /ethics. Common reportable behaviour:

Fear-selling (introducing a 'curse', 'block', 'attachment' to make you book more)
Mid-session upsells (offering a separate paid service during the session)
Medical, legal, or specific financial predictions
Predictions about a specific third party who isn't on the call
Pressuring you to keep booking or to share more than you wanted to
Misrepresentation (claimed credentials, fake photo, false years of practice)
Personal harassment

Not reportable (but you can still tell us if you found the session unhelpful):

A reading that didn't resonate with you
A reader whose style didn't suit you
A reader expressing an opinion you disagreed with
The cards saying something you didn't want to hear

How to report

Three options, in order of speed:

The in-session help button (for issues happening in real time)
The post-session feedback form (within a week of the session)
Email ethics@booktarot.com (any time after)

Include the booking ID and as much detail as you can recall. Screenshots help.

What happens next

A member of the trust and safety team reviews within 48 hours. We may ask you for clarification. We don't tell you who else has filed a similar report; you don't need to know to file your own.

If the reader violated the code, we act. First violation: warning. Second: suspension. Serious violations: removal. We report back to you when an action is taken.

Confidentiality

Your report stays confidential. The reader is not told who filed it. We don't publish individual reports; we publish aggregate statistics in our quarterly transparency report.

If you don't hear back

If we haven't responded to your report within 5 business days, escalate to safety@booktarot.com. We'll find out what happened with the original report.

False reports

Knowingly false reports waste our time and hurt readers who depend on the platform. We track patterns. False reporters lose access.