Signing in and resetting your password
How accounts work, what to do if you booked as a guest, and how to reset a forgotten password.
2 min read · Updated May 2026
Email and password
You sign in with the email you booked with and a password. Passwords need eight characters or more with at least one number or symbol. Long, memorable phrases beat short clever ones.
I booked without an account
You still have one. When you pay for a session as a guest we create an account for that email and send you a link to set a password. Use it and you can join the session, move it, or leave a review from your dashboard. If the email never arrived, use "Forgot password" on the sign-in page with the same address.
Forgot your password
Choose "Forgot password" on the sign-in page. We email a single-use link that expires quickly. Check spam if it has not arrived within two minutes, then request another. We never tell a stranger whether an address is registered, so the page says the same thing whatever you type.
Too many attempts
After a handful of wrong passwords we pause sign-in for that address for fifteen minutes. Resetting the password clears the pause immediately.
Signing out everywhere
Under Account you can end every active session on every device. Do this if you have used a shared computer.